FREQUENTLY ASKED QUESTIONS
All over Europe, mainly to: Spain, France, Belgium, Germany, Portugal and Italy.
Yes, by entering the delivery address you can deduct the VAT costs directly.
Then at the time of delivery, customs fees must be paid to the transport company.
Shipping is free of charge to all countries!
This standard delivery is made at street level in all countries. If, on the other hand, you need a lift to your home, you will have to hire a premium delivery. Please note that the logistics of these deliveries are more complicated and could be delayed.
In the case of Spain, you can select it directly at the time of purchase.
For shipments to other countries, send us an email and we will send you a quote for the service.
If you receive merchandise in poor condition it is important that you notify us immediately.
Attach photos of the damage to our mail almacenueblesmarieta.com, and we will deal with the incident with the shipping company.
In case of return because you don’t like the product You will be refunded the total amount minus the transport costs corresponding to the return (these depend on the product and shipping zone).
Consult our sales conditions to know all our policies.
The exercise of this right of withdrawal must be made within a maximum period of FOURTEEN (14) calendar days from its receipt. You must notify us, by e-mail [email protected], of your decision to withdraw from the purchase. Or through: https://www.mueblesmarieta.com/en/withdrawal-form/
In order to exercise this right, the product must be in perfect condition, as well as all parts. In the event that the products do not arrive in perfect condition, or in their original packaging, Muebles Marieta reserves the right to pay a lower amount on the return, which will be notified to you, and may result in the total loss of the amount.
All delivery times are indicated on the product sheet.
Times vary depending on product availability and/or manufacturing time.
The products of our own manufacture are made to order. The delivery time is about 15 working days for manufacture and then about 2-5 days for shipment.
If you want a manufacturing product (such as tables, stools or benches) in a size that we do not offer on the website.
You can write us an email with the model and exact measurements. This way we will evaluate with our team the possibility of the project and we will generate a budget adapted to your needs.
As manufacturers we offer the customization of many of our products. There is the possibility of reupholstering, or painting the structures and woods in new colours. If you are looking for something special, you can write us an email with the model and editions you would like to make.
In this way we will evaluate with our team the possibility of the project and we will generate a budget adapted to your needs.
Yes, if you are a professional you will have special conditions, we encourage you to contact us directly through our professional contact form.
In Spain it is almost always requested. If you do not wish to complete it, simply add a point (.) to complete the field and continue with your purchase.
Marieta has different payment methods and all are secure.
Choose the one that suits you best: Visa, Mastercard, Bank Transfer, PayPal or several times Pagantis-Aplazame.
Our team constantly monitors the orders with errors on our website.
Even so, if you have any problem in completing your order by any of our available methods please contact us and we will help you to carry out the process 😊
To request the information of your order you must send us an email specifying the order number.